Shipping Policy
Free US shipping on every order
We ship to addresses in the United States. Standard shipping is free on every order, with tracking.
Processing and delivery
- We'll email you a tracking number as soon as your order ships.
- If we can't ship your order within 30 days of purchase, we'll email you before then with a new estimate, and you can choose to cancel for a full refund.
- Express shipping, where offered at checkout, is charged at the rate shown at checkout.
Delivery times can be affected by carrier delays, weather and holidays.
Tracking
You'll get a tracking number by email as soon as your order ships.
Lost or damaged packages
If tracking hasn't updated for 7 days, or your package arrives damaged, email us at help.unholed@outlook.com with your order number and we'll make it right with a replacement or refund. This applies to every order, whether or not you added Shipping Protection.
Shipping Protection
Shipping Protection is an optional $2.99 add-on, charged once per order. It's selected in your cart by default, and you can untick it before checkout; if you untick it, you won't be charged.
What it adds: if tracking shows your package as delivered but it's missing or was stolen, we'll send a free replacement. Without Shipping Protection, a package marked as delivered is treated as delivered.
How to claim: email help.unholed@outlook.com within 14 days of the delivery date shown in tracking, with your order number. Please check around your delivery spot and with neighbors first. We may ask you to confirm the details in writing. One replacement per order.
Shipping Protection is a service we provide ourselves, not insurance. It doesn't reduce any rights you have under our Refund Policy, our limited warranty or the law.
Address changes
Please check your address at checkout. If you need to change it, email us as soon as possible; we can't change it once the order has shipped.