Shipping policy
30-day refund guarantee
If your Unholed lights aren't right for your space, you can return them within 30 days of delivery for a full refund of the product price.
How to start a return
Email us at help.unholed@outlook.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back before you hear from us.
Conditions
- Returns must be requested within 30 days of the delivery date shown in your tracking.
- Return all lights, plates, remotes and accessories from the pack. Used items are fine as long as they're not damaged beyond normal use.
- Return shipping: if the lights work but aren't right for your space, you pay the return shipping. If an item is damaged, defective or wrong, we cover it (see below).
Damaged, defective or wrong items
If something arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't pay for return shipping.
Refunds
Once your return is received and inspected, we'll email you and refund the original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.
12-month limited warranty
Separately from this 30-day policy, if a light stops working within 12 months of delivery under normal use, we'll replace it. See our limited warranty terms.