Limited Warranty

12-month limited warranty

If an Unholed light stops working under normal use within 12 months of delivery, we'll replace it free of charge.

What's covered

• A light that won't turn on, won't hold a charge, or won't charge, despite following the instructions.
• A remote or motion sensor that stops working.
• Defects in materials or workmanship.

What's not covered

• Normal, gradual reduction in battery runtime over time.
• Damage from drops, water, misuse, modification or unauthorized repair.
• Adhesive strips and other consumables after installation.
• Cosmetic wear such as scratches.

How to make a claim

Email help.unholed@outlook.com with your order number, which light is affected, and a short description or video of the problem. If we confirm the issue, we'll send a replacement. We may ask you to return the faulty light first; if so, we'll tell you how.

Your other rights

This limited warranty is in addition to the rights you have under consumer protection law. It doesn't replace our 30-day refund policy; within the first 30 days you can choose either.

Warrantor: Unholed. Contact: help.unholed@outlook.com.